Refund Policy
1. Scope
This policy covers AI-token-based services purchased through Smart-Group Your AI Chat. The extension itself is free to install.
2. Cases eligible for review
- Duplicate payment for the same service;
- Payment succeeded but a service failure prevented the job from starting;
- The entire job failed and retries could not provide the service;
- The charged amount differs from the order amount;
- Other cases where applicable law requires a refund.
3. Cases normally not refundable
Where law allows, refunds are normally unavailable after successful completion of an approved plan, for a change of mind, an invalid or unauthorized user account, a Terms violation, or when the order cannot be identified.
4. Partial completion
For partial completion, we may retry failed work, issue service credit, refund the unprovided portion, or agree on another remedy based on the failure and service already delivered.
5. How to request review
Email blue.lanju@gmail.com with the subject “Refund request” and include the merchant order number, payment time and amount, last four characters of the transaction ID, a description, and redacted screenshots. Never send card numbers, payment passwords, verification codes, platform account passwords, or cookies.
6. Timing
Intake, review, and original-payment-method timelines will be published after the payment service is finalized. Provider and bank processing may add additional time.