Support
Requirements
- Desktop Chrome 116 or later.
- Currently supported platform: Doubao.
- A signed-in, working platform account with at least one ungrouped chat.
Getting started
- Open and sign in to a currently supported AI chat platform.
- Open Smart-Group Your AI Chat from the browser toolbar.
- Preview projects and ungrouped chats.
- Refine the AI plan and review the result.
- Review usage and price, then approve the grouping run.
Troubleshooting
Sign-in required
Open the platform you are using, confirm that the current browser profile is signed in, refresh the platform page, and try again.
Chats cannot be retrieved
Check that the platform website and your network are working, and use the latest extension version. Include redacted screenshots, time, and error text in a support request. Never send cookies, passwords, or verification codes.
Payment status has not updated
Keep the merchant order number, time, and amount, wait a few minutes, then query again. Do not pay the same order twice.
Data requests
Email the address below with the subject “Data request” to request access, correction, or deletion. Payment, accounting, or dispute records required by law may not be deleted immediately.
Contact support
Email: blue.lanju@gmail.com
For order or troubleshooting requests, include redacted screenshots, the time of the issue, and the merchant order number. Never send cookies, passwords, payment passwords, or verification codes.